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Return & Refund Policy

Thanks for shopping at Altered Printing. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Should the we supply the incorrect product or if the product supplied is damaged, the you must notify the us within 24 hours of receiving the goods.

The Company will only accept a cancellation of an order in circumstances where the Products are unbranded and returned to the Company in their original condition together with the packaging within 10 (ten) days after delivery to you, and provided the Products have not been used or otherwise altered in any way whatsoever.

We will exchange the product for a new one, proved that the damaged or incorrect unit is returned in its original packaging within 10 days days of the delivery of the Product to you. We will replace any damaged or incorrect product with a new product within a reasonable amount of time.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Cash refunds will not be given.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us.

Call us, write to us, or knock on our door

We are happy to help with any questions or requests.

We temporarily only accept EFT payments whilst we are still in the process of integrating our payment gateway. 

  • Saturday & Sunday: Closed
  • Monday - Thursday: 8AM - 5PM
  • Friday: 8AM - 4PM